Wallnets offers a 30-Day Satisfaction Guaranteed Policy
Try it for 30 days and if you are not satisfied, got any defective or incorrect product with your purchase, you may return items within 30 days of the original purchase date for a full refund of the purchase price. The 30-day satisfaction guarantee applies only to items purchased on wallnets.org. We cannot accept returns from items purchased elsewhere. The 30-day satisfaction guarantee policy does not apply to custom or personalized products. If you return items that were part of a promotion, your refund may be reduced. Customers are responsible for shipping and handling on all return orders*.
Incorrect or Defective Items
If you received an incorrect item please let us know – we want to make it right! Email [email protected] and our claims department will follow-up within 1-2 business days. The correct product will be shipped out once returning product has been scanned and is in transit back to Wallnets.
If you have a defective item, please click here to see our warranty page. Refunds will be issued in the same form the product was originally purchased.
For any questions about your order please contact us at [email protected] or call us at+923344495979.
HOW DO I APPLY FOR THE RETURN?
· You must notify us within 30 days of delivery by writing to [email protected] or by whatsapp us at +923344495979. At WALLNETS , we look at each dispute on a case-by-case basis and try to be fair to both parties.
· The replacement will be sent in case of a defective/faulty/damaged item. You will be required to email photographic evidence of the defective item at [email protected] , within 7 days of purchase before any claims can be processed.
· Please note that customers are responsible for the cost of returning the items to us but for our beloved customers we charges ZERO for sending you back .
· Also in case defected piece received by customer, the cost of delivery charges will be reimbursed via bank transfer .
WHEN WILL MY RETURN BE PROCESSED?
· We aim to process all returns with 5-7 working days of receiving.
· During busy sale events please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
· In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to WALLNETS by contacting us via email at [email protected] within 7 days of the delivery date.
· The product/s must be unused, in the original packaging with labels and protective stickers attached.
DO YOU OFFER REFUND?
· Yes we do refund in case damaged or if there was a mistake by packing staff and the product received does not match the product you have ordered.
· In the case of refund shipping and handling charges will not be refunded.
· The minimum period for processing refund is 7-10 working days.
RETURNS: SALE & DISCOUNTED PRODUCTS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
· Exchange request is made outside the specified time frame.
· The product is damaged because of use.
· The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at +923344495979 or email us at [email protected]
Contact us at [email protected] for questions related to refunds and returns.